A real patient conversation
Listen as Incerto explains a facility estimate, what to bring, and the next steps before a procedure.
The AI operations platform for surgery centers
More capacity.
Same team.
Put patient calls, payer follow-up, and routine coordination to work with AI. Free staff hours, cover more work, and reduce the pressure to grow payroll with every growing queue.
Staff time. Operating capacity. Financial control.Built only for surgery centers.
Less time in the queue.
More capacity for the center.
A BETTER KIND OF EVERYDAY / 01More capacity for the center.
More work to handle.The same hours in the day.
01 / One call off the manual queue
The conversation
still matters.
Who handles it can change.
Your business office explains estimates, documents, and payment instructions every day. Those calls take time, even when the information is routine.
Here’s Incerto handling one of those conversations. The business outcome starts with repeatable calls moving off the manual worklist, while staff handle the questions that need them.
Explore patient communicationPress play. Get a feel for it.
The business case starts with your workload
What could those hours
make possible?
More cases to coordinate. A shorter worklist. Less pressure to add another role. Start by putting a number on the repeatable work.
Illustrative example · change the assumptions
Potential capacity reallocated
20.8staff hours / week
90staff hours / month
$2,708monthly staff-time value
Modeled from your inputs, assuming the stated task volume is handled. Staff-time value is before Incerto fees; it is capacity to reallocate, rather than a promised reduction in payroll.
Measure a workflow in hours, throughput, and cost. Then decide what to expand.Build the case for your center
02 / Capacity beyond a single call
A growing workload.
A finite team.
A different way to scale.
Every additional case brings calls, status checks, paperwork, and follow-up. The workload expands whether or not the budget can support another hire.
Incerto takes on defined operational work, so your team can spend fewer hours on repeat tasks and more on exceptions, case coordination, and decisions. Evaluate the gain in staff time, throughput, and cost per completed workflow.
Meet the platform behind the voice01
A conversation.
Reach the patient, the payer,
or the next person in the process.
02
A next step.
Capture an answer. Request a document.
Bring a question to the team.
03
A clearer view.
Look at the work and the patterns
behind it, with context.
03 / Choose the work to offload
Four ways to create
operating capacity.
Compare the work, the business goal,
and the measure that matters. Then go deeper.
01
Patient communication
Fewer repeat calls for your office.
Estimate explanations, arrival details, and payment instructions handled through patient conversations.
Measure: staff minutes per completed callExplore workflow02
Insurance & authorization
Less staff time tied up with payers.
IVR navigation, authorization-status calls, and follow-up on missing requirements.
Measure: staff time per resolved requirementExplore workflow03
Pre-op screening support
Protect scarce nursing capacity.
Gather approved responses and route what needs clinical judgment to the right person.
Measure: routine calls vs. clinical review timeExplore workflow04
Post-op follow-up
Cover more follow-up work.
Planned check-ins, approved instructions, feedback capture, and a defined staff handoff.
Measure: follow-ups covered per staff hourExplore workflowRevenue & claim analytics
Explore revenue, claim patterns, payer performance, and appeal-window risk in the analytics workspace.
04 / A clearer financial picture
Where is revenue stuck?
What deserves attention?
More capacity matters most when you know where to direct it. Review payer performance, claim patterns, and appeal-window risk to decide which financial questions need investigation.
Use the analytics workspace to look beyond the daily worklist. The recording shows product views; its figures are not presented as customer savings or recoveries.
Take a closer look at insightsTechnology with a place for people
More possibility for AI.
More agency for your team.
01 / Your way of working
Start with the center’s process, the approved instructions, and the work you want help with.
02 / Your people’s judgment
Define the questions and decisions that come back to a person. Make that handoff part of the workflow.
03 / A clear conversation
Understand the scope, data handling, and review steps before you put a workflow to work.
Out in the world. Listening, learning, building.Made with the people who do the work
Stronger operations.
More room to grow.
We’re building for surgery centers that need to do more with constrained budgets and finite teams. More work handled, less time consumed by repetitive tasks, and better visibility into the business.
The people doing the work remain central. Their experience defines what the agent handles, where judgment matters, and whether the workflow actually creates useful capacity.
Get to know Incerto