Reach the conversation.
A patient who needs their estimate explained. A payer’s phone tree. The person who holds a missing piece of information.
Patient calls · Payer navigationThe Incerto platform
An AI workforce.
Built for your ASC.
Put repeatable calls, payer follow-up, and coordination to work with AI. Build operating capacity across the center, then measure the difference in staff hours, workload covered, and cost.
See it in action The connective idea
The voice is where
you hear it.
The work goes further.
A patient call is part of a much larger effort. There’s an estimate behind it, a requirement to follow up on, a person who needs the answer.
We’re bringing AI into those everyday moments of coordination. The goal is practical: fewer staff hours consumed by repeatable work, more tasks covered, and a clearer route for the exceptions that need a person.
A little more connected. A little more possible.How to think about the platform
From an open question.
To a useful next step.
The best way to understand Incerto is through the work itself. Three connected ideas guide what we build.
Carry the next step.
Gather an answer, follow up on a requirement, or bring a question to the right person. Make the human handoff part of the work.
Follow-up · Document coordinationMake room to understand.
Explore the record and the patterns behind the work. Begin with the revenue and payer views available in our analytics demonstration.
Context · Revenue & claim insightsA mundane task. Real work.
The phone tree
is part of
the story, too.
Getting through an IVR doesn’t make a procedure ready. But it can be one necessary step toward the person who has the answer.
This recording shows the prompts, a lookup that needs another route, and the moment a payer advisor joins. It’s a practical look at the coordination behind the voice.
Explore insurance & authorizationInside a payer phone tree
Watch Incerto navigate prompts, handle a failed lookup, and reach a payer advisor. The recording ends as the advisor joins.
A platform with a place for people
Your process.
Your people.
Your next step.
For each workflow, define what information is available, what the agent handles, and when your team steps in. Clinical decisions remain with the clinical team.
In a demo, we’ll walk through the scope and data handoff for your center. The starting point is one useful workflow and a clear understanding of everyone’s role.
Read about trust & oversightA way in
Start where the workload
is costing you capacity.
Different centers need help in different places. Explore the workflow, hear the conversation, and decide what’s relevant to yours.