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Solutions · Denials Management
28% fewer denials written off

Most tools flag the denial.
Ours fights it to the end.

Incerto's AI agents draft the appeal, submit it, track the payer's response window, and escalate to a Level 2 appeal or IDR when they don't budge. Built only for ASCs. You pay only when we recover.

No commitment. We sign an NDA and show you the dollar amount first.

The pattern payers count on

Denial rates are climbing in the specialties nobody's watching.

Ortho gets the attention. But look at first-submission denial data across 590+ ASCs and nearly 3 million cases, and the specialties moving in the wrong direction are the ones with the least denial-management focus.

16%
ENT / otolaryngology
Highest first-submission denial rate of any tracked ASC specialty
7% → 10%
GI / endoscopy
Denial rate up 43% in a single year, driven by prior-auth expansion
24%
Prior auth completed on time
Share of required cases with prior auth done before the case, not after
80.7% vs. 11.5%
MA overturn rate vs. appeal rate
Most denials that would be overturned are simply never challenged

60% of denied claims are never reworked at all. The ones that are cost $25 to $181 each to fight. Payers aren't betting they'll win the appeal. They're betting you won't file it.

— Premier Inc., 2024 Denials Report

Sources: HST Pathways, ASC Industry Trends (590+ ASCs, ~3M cases, 2023–2024); Premier Inc., 2024 Denials Report; KFF, Medicare Advantage 2024 Spotlight on Prior Authorization.

How denials management actually works

Five steps. None of them wait on your staff's bandwidth.

1
Every denial, triaged automatically.

Claims are categorized by payer, reason code, and dollar value the moment the remit posts. Nothing waits in a shared inbox.

2
A payer-specific appeal, drafted in minutes.

Grounded in the exact LCD, payer policy, and clinical documentation for that denial type. 2 minutes average, not 2 hours.

3
Submitted, then tracked around the clock.

The agent watches the payer's response window and follows up the moment it lapses, by call or email.

4
Escalated when payers stall.

A Level 2 appeal, peer-to-peer request, or IDR filing goes out automatically when the first response isn't enough.

5
Root cause, fed back.

Every resolved denial updates the pattern library, so the same payer and code combination gets caught before it's denied again.

What ASCs actually see

Hard numbers.
Not estimates.

28%
Fewer denials written off
Yana Health, within 2 months
2x
Appeal win rate vs. national average
2 min
Average time to draft an appeal
50 hrs
Staff time freed monthly

From Incerto's own deployment data. See the full case study below.

What this looks like on a real P&L

One modeled $5M ASC, one 90-day window.

We ran the leak points against a representative mixed-specialty ASC: $5M revenue, 3 surgical suites, 10 surgeons, a GI/ortho/ ophthalmology/ENT/pain mix. In 90 days, denials alone cost it $118,000.

MA prior auth (all specialties)
$47,000~$38,000 via same-day peer-to-peer
GI coding: upgrade code paid at base rate
$22,000~$18,000 via corrected resubmission
ENT: bilateral billing errors
$18,000~$12,000 with documentation fix
Ophthalmology: non-coverage, prior auth
$14,000~$8,000 via appeal
Timely filing missed + correctly denied
$17,000$0, permanently lost
Modeled recoverable with the right documentation and timing
~$76,000

Illustrative model built from HST Pathways, Premier Inc., and KFF data across the specialty mix described. Not a specific client's audited results.

Why Incerto

Not another "AI reduces denials by X%" claim.

Built only for ASCs.

Facility fees, implant carve-outs, OON gap billing, ASC-specific LCDs. Not inpatient DRGs repurposed for outpatient.

Follows through, not just flags.

Submits, tracks, escalates, files Level 2 and IDR automatically. Most tools stop at the appeal letter.

Institutional memory that doesn't quit.

Every payer pattern the agent learns stays when your billing manager doesn't.

Paid on recovery, not on seats.

No monthly fee, no setup cost. A percentage of what we actually collect.

Pricing

If we don't recover,
you don't pay.

No monthly fees, no seat licenses. We work on contingency — our incentive is aligned with yours. We get paid a percentage of what we actually collect.

Book a free assessment

No commitment. We show you the number first.

Model
Contingency only. 24/7 AI recovery with zero upfront cost.
Data security
HIPAA compliant. NDA before data exchange.
The free assessment

We show you the number.
Then you decide.

No sales deck. No demos of features you haven't asked for. Just an honest look at what's recoverable in your current claims data.

1
Send us a sample of recent denied claims.

30–90 days of denial data is enough. We sign an NDA before you send anything.

2
We run our AI analysis.

Within a few days, our AI agents analyze your patterns and show you exactly which categories are leaking and how much is recoverable.

3
You see the number.

Hard dollar estimates, not percentages. Then you decide if you want to work together.

Schedule a 30-minute call

You'll speak with someone who has worked real RCM workflows. Not a sales rep.